Returns

Your satisfaction is very important to us. We craft and package our products with the utmost love, care and attention. Please read the product description attentively to avoid any surprises. Returns must be made within 10 days of reception. The customer is responsible for return shipping costs. All returned items must be as new and include all original packaging. We reserve the right to refuse returns and reimbursements if we consider the products to be used or damaged. If you wish to request a return, please send us an email at madeleine@partoem.ca with your order number and explain the reason of return. We will review your request and send you further instructions on how to proceed. If you suspect a manufacturer defect, please send us photos and we will assess the situation.

Customer Service

We care deeply about the life cycle of your products. That’s why we offer unmatched support if a product is defective. Whenever possible, we will do our best to repair your item. However, repairs are taken on a case-by-case basis and we cannot guarantee that your item will be repaired. Please send photos of your damaged product to madeleine@partoem.ca and we will evaluate the situation.

SHIPPING

Partoem ships to Canada and the United States. All shipments include a tracking number. Note that we carry limited stock. If you purchase an item that is in stock, your order will be processed within three business days. If a product is out of stock, the expected restock date will be indicated on our website. Shipping costs and delivery lead times vary, depending on the options you choose. Note that the customer is responsible for shipping costs as well as customs and brokerage fees. All discounted items are considered final sales (no exchanges, refunds or returns allowed).

Privacy

Partoem is committed to protecting and respecting the privacy of everyone who uses our website. Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. When you submit personal information for a purchase, the information is not collected by us; instead, it is sent directly to Shopify. When you purchase something from our store, Shopify collects your first name, last name, company name, mailing address, phone number, email address and credit card payment information.

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Conditions

Partoem reserves the right to change these terms and conditions at any time without prior notice. In the event that changes are made, the revised terms and conditions shall be posted on this website immediately. Please review our terms and conditions prior to proceeding with a transaction on our website.

PAYMENT

We accept Visa, MasterCard, American Express and Paypal.